Frequently Asked Questions
Everything you need to know about Tommy's Timepieces, shipping, and our luxury standards.
Are all watches sold on Tommy's Timepieces authentic?
Absolutely. Every timepiece in our collection is 100% authentic and comes with a certificate of authenticity and the original manufacturer's packaging.
What is your shipping policy for international orders?
We offer insured worldwide shipping. Orders are typically processed within 2 business days and delivered via express courier within 5-10 business days depending on your location.
Do the watches come with a warranty?
Yes, all our watches include a 2-year international warranty that covers movement defects and mechanical issues from the date of purchase.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied, you can return your watch in its original, unworn condition with all protective films intact for a full refund.
How should I maintain my luxury timepiece?
To ensure longevity, we recommend avoiding strong magnetic fields, rinsing your watch with fresh water after swimming in salt water, and having it serviced by a professional every 3 to 5 years.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure cryptocurrency payments via BitPay.